Many people in Canada recently received a text message regarding a class action lawsuit against Rogers. If you received this message, do not be alarmed, as it is a legitimate communication. The lawsuit has been authorized by a Quebec court as a nationwide class action against Rogers, which includes Fido and Chatr, in relation to the significant outage on April 19, 2021.
The lead attorney, David Assor from Lex Group, claims that many Canadians suffered damages due to the outage. Some individuals faced medical consequences because they couldn’t access essential services like 9-1-1, while others, such as delivery drivers reliant on their phones for work, experienced income loss.
Rogers has already compensated affected customers for the day of service loss and expressed readiness to defend the case. Those who received the text message do not need to take any immediate action. The message contains a link for more information and updates but does not require sign-up for the class action itself.
Legal fees will be covered by awarded damages or by Rogers depending on the court ruling. The court ordered Rogers to provide a list of affected phone numbers, from which the text messages were sent by a court-appointed administrator.
If successful, the class action lawsuit may result in compensation, including partial service fee reimbursement and other damages. It is advised to keep documentation of losses, such as receipts, for potential claims. The case is expected to last two to three years, although the timeline may vary. While currently inclusive of all Canadians, Rogers is attempting to exclude certain provinces from the lawsuit.
Interested parties can receive updates on the case through Lex Group’s website. The lawsuit is progressing, and the outcome will determine the extent of representation across Canada.