Elderly Woman Scammed of $12K at Crypto ATM

Brenda Smith was unfamiliar with cryptocurrency ATMs when she was instructed to deposit over $12,000 in cash into two machines last year, falling victim to a sophisticated cyber scam. The 76-year-old retiree from Calgary had recently suffered a stroke, impairing her cognitive abilities.

Despite the resemblance to traditional bank ATMs, cryptocurrency ATMs operate differently, allowing users to deposit cash and convert it into digital currency like Bitcoin, which can then be transferred to a virtual wallet worldwide.

Woman standing in her kitchen.
Brenda Smith, 76, was coached into depositing more than $12,000 in two crypto ATMs as part of an elaborate scam in November 2024. (Rebecca Kelly/CBC)

Smith expressed her devastation at losing the substantial sum, emphasizing the significant impact on her finances as a senior living on pensions.

The installation of the first cryptocurrency ATM in a Vancouver coffee shop in 2013 marked the beginning of a widespread trend, with approximately 3,600 crypto ATMs now in Canada and over 39,000 globally. However, authorities are increasingly concerned about the misuse of these machines for fraudulent activities.

A recent investigation by CBC News unveiled the prevalence of crypto ATMs in facilitating fraudulent schemes, with the primary concern being the exploitation of these machines by criminal networks to defraud individuals.

While crypto ATMs are legal in Canada, regulatory oversight is limited, with operators categorized as “money services businesses.” These entities are required to comply with anti-money laundering laws, report large transactions and suspicious activities, and adhere to Know Your Customer rules.

Despite the growing concerns and reported losses due to scams involving crypto ATMs, there is a lack of comprehensive data tracking the extent of fraud related to these machines. Major police services are not systematically monitoring the involvement of crypto ATMs in reported fraud cases.

The significant rise in the number of crypto ATMs in Canada has made the country a hotspot for fraudulent activities, with criminals exploiting the convenience and speed offered by these machines. The ease of access and limited authentication requirements make crypto ATMs attractive to fraudsters, posing challenges for law enforcement in investigating and recovering funds.

Man in a suit standing in front of a wall with Toronto police logos on it.
Toronto police Det. David Coffey says the service’s financial crimes unit receives fraud reports involving crypto ATMs daily. (Paul Borkwood/CBC)

Law enforcement officials emphasize the urgent need for enhanced regulatory measures and public awareness to combat the rising trend of crypto ATM-related fraud. As victims like Brenda Smith continue to recount their harrowing experiences, the call for stricter oversight and protective measures surrounding crypto ATMs grows louder.


Part two of Feeding Fraud: The Crypto ATM Problem delves into the operations of crypto ATM companies in Canada, their profit models, and efforts to prevent fraud.

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