Scotiabank customers who have dealt with service interruptions due to recently scheduled maintenance will not have to shoulder certain fees and charges resulting from those problems, the bank said Thursday.
The bank told customers last week that a set of scheduled maintenance activities would leave “some” credit card and line of credit services either unavailable or available on a limited basis from Friday to Tuesday.
But customers subsequently reported problems continuing through mid-week. On Thursday evening, the bank was continuing to respond to messages posted to its Scotiabank Helps feed on X — the former Twitter — about issues that were still occurring, according to those reaching out to the company.
A bank spokesperson earlier told CBC News by email on Thursday morning that Scotiabank will “waive overlimit fees and credit card interest charges” with payment due dates of Monday to Thursday.
A note on the Scotiabank website said some customers “experienced intermittent access to their Visa and American Express credit card accounts” over the weekend. The bank offered apologies for the inconvenience.
The note on the website didn’t provide detail on the number of customers affected.